There are a few ways to use the money on your credit card:

1. swiping your card to pay in a store.
2. withdrawing cash at any South African ATM and selected ATMs internationally - find the MasterCard sign.
   
   

To transfer money from your Virgin Money Credit Card account to any other account all you need to do is log onto
Virgin Money Online and transfer the funds to your chosen beneficiary.

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Here’s the low down

1. The date on which it was issued - you can choose this when you apply for your card.
2. Payment due date - the date by which we need to receive your payment – it would be good form to make the payment a few days before this so that we receive it on time.
3. A list of transactions - money spent, cash withdrawals, discounts from partners and payments made to your account. This information will be displayed per card that is linked to your Virgin Money Credit Card account.
4. Interest charges and fees - This will reflect all charges that we attach to your account based on the activity for the statement period.
5. Outstanding balance - The money you have already spent from your available credit limit
6. Minimum monthly payment due - the least amount of money that you need to pay us by the payment due date stated on the account.

To query any transactions call our contact centre on 0860 VMoney (866639) and we will assist you to fix any errors or explain what happened.

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There are a number of ways to pay: debit order, electronic funds transfer and cash/cheque deposit. A quick reminder that if the date of your payment falls on a Sunday or a public holiday, the amount will only be processed on the next working day.

Debit order

Debit orders allow us to directly withdraw the funds from an account you choose, on a date you choose, every month. You can choose one of three amounts to pay:

1. The full amount - If you pay this, you will not be charged any interest and you will have your full credit limit available to you next month.
   
   
2. The minimum monthly amount - paying this will result in interest being charged on the remainder of your debit balance, and you will only be able to spend the unused portion of your credit limit. The minimum monthly repayment can never be less than 7.5% of the outstanding balance on your account.
   
   
3. A fixed amount - paying this will result in a fixed monthly amount debited from the acount you choose. This amount will be adjusted upwards if it is lower than the minimum monthly payment due. If this amount is less than the outstanding balance on your account, you will be charged interest on the outstanding balance and you will only be able to spend the unused portion of your credit limit.

Remember that if your debit order date falls on a Sunday OR public holiday, the debit order will only be processed the next working day.

EFT – Electronic Funds Transfer

You can choose to make an Electronic Funds Transfer into your Virgin Money Credit Card account from any other account before the payment due date on your statement. How do you do this?

What you need to do is set up your Virgin Money Credit Card as a beneficiary on your other internet banking account. The options;

Set up an own defined beneficiary payment

1. You will need to select Absa as the Bank, with a branch code 632005

2. Choose account type as Credit Card
   
3. Use your 16 digit number on your credit card as the account number
   
4. Then you are all set to pay your credit card any time you want
   
   

Create a bill payment/once off payment (from the list of pre-defined payment options)

1. You will need to select Absa Credit Card from the list of options and if they ask for a branch code quote 632005
   
2. Use your 16 digit number on your credit card as the account number
   
3. Then you are all set to pay your credit card any time you want
   

Cash/ Cheque Deposit

If you want to pay your account in cash or by cheque, you can do so at any Absa branch or ATM, just take your Virgin Money Credit Card along.

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Don’t panic. The Virgin Money lost card department is open seven days a week and available on 0860 VMoney (866639). So call us immediately and we will stop your card in a flash. You will not be liable for any losses from the moment you notify us of the loss/theft.

If this happens when you are overseas and you need to have your card replaced right there the best way to do this is to get in touch with MasterCard® in the country that you're visiting. Access the MasterCard® website and search the emergency contact list for your destination's contact number. You will be assisted in English and your replacement card will be delivered within 72 hours. If you still want to call us in South Africa our international lost card number is +27 12 317 3112, which will get you to our contact centre!

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Card Life Insurance - For claims on your Credit Life Insurance call our claims centre on 0860 VMoney (866639) and they will sort you out!

Travel insurance - There are two numbers you need to remember

Emergency calls when you are overseas	+27 11 541 1387
For insurance claims	011 541 1168

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When the date in raised lettering on the front of your card comes to pass - so will your card. You needn’t worry though, we’ll send you a replacement before then. The only requirement is that you cut up the old one.

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The Code of Banking Practice is an ethical charter drawn up by the Banking Council of South Africa. It is aimed at protecting consumers and covers four main areas:
relationships with clients, full disclosure, professional conduct and dispute resolution.

Virgin Money has committed itself to maintaining and upholding the relevant standards of fairness set out in the code. Copies can be obtained on our website at virginmoney.co.za or from the Banking Council of South Africa.

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